Returns Policy

In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery. Please either write to Environmental Gardener, Field Lane, Hempnall, Norwich, NR15 2PB or email customerservice@environmentalgardener.co.uk.

The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded. We will issue any refunds as soon as possible and no later than 30 days after cancellation.